Refund & Return Policy

TrendNavigator Pizza stands behind every order with a 100% satisfaction guarantee. If your pizza arrives incorrect, cold, damaged, or significantly different from what was ordered, we will remake and redeliver your order at no charge or issue a full refund — your choice. We believe in making things right, always.

Refunds or remakes are available when: your order arrives with incorrect items; your pizza arrives at an unacceptable temperature (verified by photos taken at delivery time); the order is significantly delayed beyond 60 minutes without notification; or ingredients you specified as excluded are present (for allergy-related concerns, a full refund is issued immediately). Refunds are not issued for personal taste preferences when the order matches your specifications.

The 30% booking deposit is non-refundable once an event date is confirmed. For cancellations made more than 7 days before the event, remaining balance charges are waived. Cancellations within 7 days forfeit 50% of the total value. Cancellations within 48 hours forfeit 100%. In the case of TrendNavigator Pizza being unable to fulfill a confirmed booking due to our own operational issues, a full refund of all amounts paid is issued within 5 business days.

To initiate a refund, contact us at trendnavigator@gmail.com within 2 hours of your delivery or within 24 hours of your catering event. Include your order number, description of the issue, and photos if applicable. We aim to process all refund requests within 3–5 business days. Approved refunds are returned to the original payment method.

TrendNavigator Pizza Ltd. | 6529 111 St NW, Edmonton, AB T6H 4R5 | trendnavigator@gmail.com | Hours: Mon–Sun 10 AM – 11 PM